Safety in Healthcare Should Start with Psychological Safety: A Relational Approach to Establishing Teamwork
Seminar Description: Psychological safety – the shared belief that team members can take interpersonal risks is a relational factor that is essential to high functioning teams and high-quality health care. For example, hospitals with increased psychological safety experienced significantly greater reductions in risk-standardized mortality rates following acute myocardial infarction. Cardiothoracic surgery teams at an academic health center found that enhanced psychological safety significantly decreased surgical errors and nurse turnover at 12 months. Psychological safety matters and requires intentional planning to develop and maintain. Systems leaders articulate a desire to create psychological safety, but all too often training falls short of equipping healthcare professionals with the practical day-to-day skills to create this type of working environment.
Now more than ever, creating a psychologically safer healthcare ecosystem is essential, not only for the wellbeing of frontline providers, but also for patients. It requires clinicians to collaborate with others in a manner that honors their humanity and builds upon their strengths. Substantive improvement requires that we activate the relational domain of leadership and foster a psychologically safer culture.
While the concept of psychological safety has become more popular, less is known about how to make it both actionable and impactful, transforming our teams and our organizations into environments where individuals thrive, and patients receive the highest level of care. This session gives attendees practical steps to enhance psychological safety within their teams and communities and move this key concept from a theoretical good to an actionable essential. The main tool that we will focus on is one-to-ones, a conversational technique that can be used to build powerful connections with colleagues.
This workshop will address the theme of Interprofessional Collaboration to Address Health Equity, Racism and Bias in Interprofessional Practice. Session’s objectives will include:
• Identify the role of psychological safety on highly functioning teams and the delivery of high-quality patient care.
• Determine how employing the principles of one-to-ones contributes to a psychologically safer team environment.
• Apply one-to-ones in appropriate settings to identify shared values.
• Practice using one-to-ones in professional settings.
In support of improving patient care, this activity is planned and implemented by The National Center for Interprofessional Practice and Education Office of Interprofessional Continuing Professional Development (National Center OICPD). The National Center OICPD is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
As a Jointly Accredited Provider, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.
The National Center OICPD (JA#: 4008105) is approved by the Board of Certification, Inc. to provide continuing education to Athletic Trainers (ATs).
This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credit for learning and change.
Physicians: The National Center for Interprofessional Practice and Education designates this live activity for AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with their participation.
Physician Assistants: The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Nurses: Participants will be awarded contact hours of credit for attendance at this workshop.
Nurse Practitioners: The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists and Pharmacy Technicians: This activity is approved for contact hours.
Athletic Trainers: This program is eligible for Category A hours/CEUs. ATs should claim only those hours actually spent in the educational program.
Social Workers: As a Jointly Accredited Organization, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.
IPCE: This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credits for learning and change.
Learners can claim CE credit by completing the Daily Evaluation.