Interactive Application of Concepts and Approaches for Building an Interprofessional Workplace Culture
The Phillips Neighborhood Clinic (PNC) is a student-run free clinic located in the Phillips Neighborhood of south Minneapolis. Starting in 2022, all of the nearly 200 first-year PNC volunteers are required to complete a three-session community engagement training program, developed and facilitated by PNC’s Community Relations team, one session focused on each of the following topics: (1) interprofessional workplace cultural humility, (2) structural competency, and (3) structural humility. The first of these three sessions encourages participants to notice connections between cultural humility and interprofessionalism, reflect on and share the implicit and explicit values of their respective fields, and reflect on how that’s informed their own professional worldview as early-career practitioners in their chosen fields. In particular, it emphasizes tenets of cultural humility and particularizes the concept to the healthcare workplace. This training strengthened the fabric of PNC’s workplace culture. By equipping PNC volunteers with a shared conceptual framework for interprofessional collaboration, it strengthened them to better work together for collective impact. One participant emerged with a renewed understanding of “[t]he importance of viewing scenarios through different lenses and the importance of staying curious through our professions” and another shared they “enjoyed talking with other professions and learning about their mental models to patient care.” Additionally, volunteers rated improvement in skills and competencies related to interprofessional understanding and collaboration higher than in any other trained area. By imparting specific concepts and critical thinking modalities, we broaden the scope of volunteers’ ability to understand varying perspectives; our vision is that volunteers use these critical thinking skills to enhance their interactions with patients, with one another, and with the community.
We believe conference participants would benefit from a one-hour interactive session with an explicit focus on fostering an interprofessional workplace culture. Participants would experience, first-hand, specific concepts and pedagogy that boosted PNC volunteers’ collective development as collaborative community partners and team members. Rooted in instructional methods such as case-based learning, a visualization exercise, individual reflection, and scaffolded small group discussion questions of increasing depth - and supported by Jamboards - this session supports clinic volunteers in considering how their own viewpoints and profession-specific training informs their assumptions and actions in an interprofessional healthcare team. If comfortable, participants may also discuss how aspects of their personal identity intersect with their professional identity in the context of interprofessional workplace cultural humility.
By imparting critical thinking modalities and models for self-reflection and group dialogue, we broaden the scope of volunteers’ ability to understand varying perspectives. Our vision is for volunteers to use these approaches to enhance their interactions with patients, with one another, and with the community. After attending the session participants will be able to conceptualize the role of dialogue and reflection as a key component in the praxis of a healthcare provider, have approaches to fostering group trust and understanding in the workplace, and be able to facilitate a conversation on interprofessional workplace cultural humility for their own team.
In support of improving patient care, this activity is planned and implemented by The National Center for Interprofessional Practice and Education Office of Interprofessional Continuing Professional Development (National Center OICPD). The National Center OICPD is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
As a Jointly Accredited Provider, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.
The National Center OICPD (JA#: 4008105) is approved by the Board of Certification, Inc. to provide continuing education to Athletic Trainers (ATs).
This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credit for learning and change.
Physicians: The National Center for Interprofessional Practice and Education designates this live activity for AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with their participation.
Physician Assistants: The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Nurses: Participants will be awarded contact hours of credit for attendance at this workshop.
Nurse Practitioners: The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists and Pharmacy Technicians: This activity is approved for contact hours.
Athletic Trainers: This program is eligible for Category A hours/CEUs. ATs should claim only those hours actually spent in the educational program.
Social Workers: As a Jointly Accredited Organization, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive continuing education credits.
IPCE: This activity was planned by and for the healthcare team, and learners will receive Interprofessional Continuing Education (IPCE) credits for learning and change.
Learners can claim CE credit by completing the Daily Evaluation.